Shipping Questions

How long will it take to get my order?

Most items are made to order when order is placed. Processing Time And Shipping Due to demand each sign may take 1-2 weeks to cut, assemble, and package with lots of care.

If you need your order for an event or a firm date, let us know - we'll work with you to choose the best shipping options and, if needed, a Rush Service to meet your deadline. You can also just mention your deadline when ordering, and we'll review your order and work to meet or beat your deadline. Please contact info@theshopwithnoname before ordering if you need a specific date or request.

Personalization Questions

What is laser engraving?

Laser engraving is precise, elegant and permanent! Sometimes it has depth (laser engraving), sometimes it is smooth on the surface (laser etching or annealing). The term "laser engraving" is often used for other laser decoration methods.

Can I change the color of the laser engraving/etching?

Our state of the art laser systems permanently marks the surface of the item being engraved, causing either a vaporization of the surface, a deep mark, a light etch or a frosty look, depending on the item. Some items, like wood, can be color filled or color foiled.

How do I give more specific engraving instructions?

We make it as easy as possible: If ordering online, you can enter Special Instructions when you personalize the item, when you checkout and you can email after you place your order. 

How do I send you my logo or artwork to use?

Attach artwork using the upload button on customization page or email with special instructions.

What is your character limit?

We do not have a character limit. We size your text to fit.

In general, the less text you do, the larger the text size.

What will it look like?

If you want to know what your logo will look like before we engrave your order, just check the "REQUEST MOCKUP" button when checking out. We will email you a mockup so you can review, approve or make changes. If you need to see a mockup before ordering for a bulk order just email us for a pre order mockup.

Can the engraving be in color?

Laser engraving cannot be in a specific color. Our state of the art lasers interact with the surface of the material to create a permanent laser mark.

Ordering Questions

Is the ordering process secure?

Yes, our order process is secure from start to finish using the Shopify platform. Your privacy is important to us

What payments methods can I pay with?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Amazon Pay and checks or PO's. 

I do not have a credit card, can I still place an order?

Yes, you can use PayPal to pay online.

How do I order online?

Just browse to the item you want, click Add to Cart and Personalize, enter your engraving instructions and then you can view your cart or click checkout. You can enter your deadline during checkout. 

I can't find an item on the website, can I order it?

Most likely, Yes! We laser engrave on many items not on our website and have a vast network of high quality items we can provide. Please email us with your needs and we will see what we can do to meet them.

Can I change my order after I've placed it?

Yes, all changes must be in writing and if any work has been completed before the change you will be billed for completed items.

How can I get a price quote on a large order?

Please email us at

Do you charge sales tax?

Yes, we collect sales tax on orders being shipped to a variety of states including Ohio.

Do I have to create an account to order on the website?

No. Creating an account will allow you to view previous orders, View Wishlist items and make Reorders easier, but you do not have to create one to order online.

Return Questions

What is your return policy?

We stand behind our items and your satisfaction. Merchandise found to be incorrect or defective due to The Shop With No Name error will be replaced or rectified at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without prior authorization from The Shop With No Name.